The clients experienced weak and inconsistent Wi-Fi throughout their home, especially in upstairs rooms and outdoor areas. Their existing router was outdated and posed a security risk. With an increasing number of smart home devices, they also needed a way to isolate and manage their network better.
The firm was using multiple personal cloud accounts and local storage to manage sensitive client data, resulting in inconsistent access for remote employees and increased risk of data leaks. They needed a centralized, secure solution that met compliance requirements and supported remote collaboration without compromising security.
The firm struggled with dropped VoIP calls, poor video conferencing quality, and slow internal file sharing. These technical issues led to missed client calls and delayed casework, undermining the firm’s reputation and efficiency.
During an insurance audit, the clinic was flagged for several compliance issues including expired antivirus software, lack of MFA on staff email accounts, and no formal vulnerability management program. These gaps exposed patient data to risk and threatened their HIPAA compliance and insurance eligibility.