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Cytek Services
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Evidence based analysis for complex IT issues

Network and Security
Diagnostics

Start Diagnostics
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Evidence based analysis for complex IT issues
Network and Security
Diagnostics
Start Diagnostics
frame-hero-2-1-blue
professional-it-service
tech-support-at-business

What We Do

Cytek provides advanced network, endpoint, and security troubleshooting for organizations dealing with complex and unresolved technical issues. The focus is on problems that require packet level analysis, system internals tooling, and close inspection of security controls. This includes intermittent network failures, firewall and VPN behavior, endpoint security interference, and application level issues that require Procmon, memory analysis, or detailed logging. The work is analysis driven and evidence based. Each engagement is focused on identifying root cause, clearly documenting findings, and providing actionable remediation guidance without guesswork, upsell, or generic recommendations.

Learn More

tech-support-at-business

What We Do

Cytek provides advanced network, endpoint, and security troubleshooting for organizations dealing with complex and unresolved technical issues. The focus is on problems that require packet level analysis, system internals tooling, and close inspection of security controls. This includes intermittent network failures, firewall and VPN behavior, endpoint security interference, and application level issues that require Procmon, memory analysis, or detailed logging. The work is analysis driven and evidence based. Each engagement is focused on identifying root cause, clearly documenting findings, and providing actionable remediation guidance without guesswork, upsell, or generic recommendations.

Learn More

How It Works

Select Diagnostic Service

Select Diagnostics Tier

Complete Payment

Secure Data Submission

Analysis and Investigation

Findings and Recommendations

Start Diagnostics
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Diagnostic Engagement Options

Analysis Only

Expert review of diagnostic data you already have.

$ 299
Starting At
  • Review existing diagnostic data

    • This is a tooltip
  • Identify likely root cause

    • This is a tooltip
  • Summarize key findings

    • This is a tooltip
  • Provide recommended next steps 
    •  
     

     
Request Analysis

Guided Analysis

Help collecting the right data before analysis.

$ 499
Starting At
  • Guidance on what data to collect

    • This is a tooltip
  • Remote diagnostic direction

    • This is a tooltip
  • Packet or log collection help

    • This is a tooltip
  • Analysis of collected evidence 
    •  
     

     
Request Guided Support

Full Resolution

End-to-end support from diagnosis to validation.

$ Custom
Custom Quote
  • Root cause analysis

    • This is a tooltip
  • Corrective action guidance

    • This is a tooltip
  • Validation after changes

    • This is a tooltip
  • Vendor or internal team coordination 
    •  
     

     
Start Full Resolution

Ongoing Support

Recurring diagnostic support for IT teams and MSPs.

$ 749
Starting Monthly
  • Recurring diagnostic support

    • This is a tooltip
  • Priority review options

    • This is a tooltip
  • Support for escalated issues

    • This is a tooltip
  • Ideal for MSPs and IT teams 
    •  
     

     
Discuss Ongoing Support

Analysis Only

Expert review of diagnostic data you already have.

$ 299
Starting At
  • Review existing diagnostic data

    • This is a tooltip
  • Identify likely root cause

    • This is a tooltip
  • Summarize key findings

    • This is a tooltip
  • Provide recommended next steps 
    •  
     

     
Request Analysis

Guided Analysis

Help collecting the right data before analysis.

$ 499
Starting At
  • Guidance on what data to collect

    • This is a tooltip
  • Remote diagnostic direction

    • This is a tooltip
  • Packet or log collection help

    • This is a tooltip
  • Analysis of collected evidence 
    •  
     

     
Request Guided Support

Full Resolution

End-to-end support from diagnosis to validation.

$ Custom
Custom Quote
  • Root cause analysis

    • This is a tooltip
  • Corrective action guidance

    • This is a tooltip
  • Validation after changes

    • This is a tooltip
  • Vendor or internal team coordination 
    •  
     

     
Start Full Resolution

Ongoing Support

Recurring diagnostic support for IT teams and MSPs.

$ 749
Starting Monthly
  • Recurring diagnostic support

    • This is a tooltip
  • Priority review options

    • This is a tooltip
  • Support for escalated issues

    • This is a tooltip
  • Ideal for MSPs and IT teams 
    •  
     

     
Discuss Ongoing Support

Features

Analysis Only

Guided Analysis

Full Resolution

Ongoing Support

Existing data review
Data collection guidance
Root cause analysis
Findings summary
Corrective action guidance
Fix validation support
Vendor/team coordination
Recurring diagnostic support
Best fit
Have data ready
Need help collecting data
Need end-to-end resolution
Need ongoing support

Features

Analysis Only

Guided Analysis

Full Resolution

Ongoing Support

Existing data review
Data collection guidance
Root cause analysis
Findings summary
Corrective action guidance
Fix validation support
Vendor/team coordination
Recurring diagnostic support
Best fit
Have data ready
Need help collecting data
Need end-to-end resolution
Need ongoing support

Features

Analysis Only

Guided Analysis

Full Resolution

Ongoing Support

Existing data review
Data collection guidance
Root cause analysis
Findings summary
Corrective action guidance
Fix validation support
Vendor help
Recurring diagnostic support
Best fit
Have data ready
Need help with data capture
Need end-to-end help
Need ongoing support
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Contact us for

Diagnostic Information

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    FAQS

    Have Questions in Your Mind? Get the Answers Now

    What services do you provide?

    Cytek Services LLC provides diagnostics-focused technical analysis, including Network Diagnostics, Endpoint Diagnostics, and Security Diagnostics. Engagements are designed to identify root cause and deliver clear findings and recommendations.

    Is this managed IT or ongoing support?

    No. We provide diagnostic and advisory services only. Engagements are scoped to investigation and analysis, not continuous monitoring, managed IT, or helpdesk support.

    When do I upload packet captures or technical data?

    Data is uploaded after payment using secure transfer methods. Sensitive technical details are not collected through public forms.

    Do you require credentials or IP information upfront?

    No. Credentials, IP details, or sensitive access information are requested only after payment and only when required for the engagement.

    Is analysis performed remotely?

    Yes. Remote analysis is the primary engagement model and is available nationwide.

    Do you offer on-site troubleshooting?

    On-site network troubleshooting is available within the Dallas–Fort Worth (DFW) area when physical access is required and has been agreed upon as part of the engagement.

    What deliverables will I receive?

    You will receive a written analysis report outlining observed behavior, findings, and actionable recommendations. Reports are intended to support remediation by your internal team or service provider.

    How long does analysis take?

    Turnaround time depends on scope, data size, and selected service options. Standard delivery timelines are communicated at purchase. Priority delivery may be available.

    Do you retain customer data?

    No. Customer-provided data is analyzed on an offline system and securely deleted immediately after project completion unless otherwise agreed in writing. For protected data engagements, encrypted removable media may be used and permanently destroyed upon request or completion.

    Do you offer refunds?

    If work has not yet begun, a full refund may be requested. If work has already begun, a partial refund may be issued based on the amount of work completed, at Cytek Services LLC’s discretion. Please review our Refund Policy for full details.

    Do you sign NDAs?

    Yes. Non-disclosure agreements are supported and can be executed prior to data exchange upon request.

    Can you fix the issue directly?

    Our role is to diagnose and identify root cause. Remediation guidance is provided, but implementation is typically handled by your internal team or service provider unless otherwise agreed.

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    FAQ

    LEGAL

    SERVICES

    CONTACT

    © Copyright by Cytek Services LLC. All rights reserved.

    Step

    Select Diagnostic Tier

    Comprehensive Diagnostics

    $1,495.00

    What this covers
    • Multi-dataset or multi-capture analysis
    • Deeper correlation across systems, time, or controls
    • Extended investigation and validation
    • Detailed technical findings and recommendations
    Best for
    • Persistent or intermittent issues
    • Multi-layer network, endpoint, and security interactions
    • Long-standing problems with no prior resolution

    Step

    Complete Payment

    All engagements are paid in advance. Payment confirms scope, secures analysis time, and initiates the engagement. Sensitive technical details are not collected prior to payment.

    Step

    Findings and Recommendations

    You receive a written analysis report outlining observed behavior, findings, and actionable recommendations. Reports are designed to support remediation by your internal team or service provider.

    Step

    Analysis and Investigation

    Analysis is performed using evidence-based diagnostic methods focused on identifying root cause. This may include network traffic inspection, endpoint behavior analysis, and security control evaluation.

    Step

    Secure Data Submission

    After payment, you receive secure instructions for submitting packet captures, logs, or access details if required. Data is transferred and analyzed on a dedicated offline analysis system.

    Step

    Select a Diagnostic Service

    Choose the diagnostic service that best matches the issue you’re experiencing: Network Diagnostics, Endpoint Diagnostics, or Security Diagnostics. Each service is scoped to identify root cause and provide clear technical findings.

    Refund Policy

    Effective Date: 06/01/2025

    1. Refund Eligibility

    If work has not yet begun, the customer may request a full refund.

    If work has already begun, a partial refund may be issued based on the amount of work completed, at Cytek Services LLC’s discretion.

    2. Work Commencement

    Work is considered to have begun once any of the following occur:

    • Review of customer-provided data

    • Analysis of packet captures or system information

    • Preparation of findings, notes, or reports related to the engagement

    3. Data Quality Issues

    If provided data is unusable or insufficient, Packet Analysis Lab may request additional data or propose a revised scope. This does not automatically qualify for a refund.

    4. Fair Value Commitment

    Our goal is to ensure customers receive fair value for the work performed. Partial refunds, when applicable, reflect the effort, time, and expertise already applied to the engagement.

    5. Refund Requests

    All refund requests must be submitted in writing by emailing
    [email protected]

    Approved refunds will be processed using the original payment method.

    6. Chargebacks

    Customers are encouraged to contact Cytek Services LLC directly before initiating a chargeback. Unauthorized chargebacks may result in suspension of services and future engagements.

    Privacy Policy

    Effective Date: 06/01/2025

    Cytek Services LLC (“Cytek,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and technical information you share with us. This Privacy Policy explains how information is collected, used, and safeguarded when you engage with our website or services.

    1. Information We Collect

    We collect only the information necessary to provide diagnostic and advisory services.

    This may include:

    • Contact information such as name, email address, and company name

    • Technical information voluntarily provided for analysis, including packet captures or system data

    • Communications sent to us via forms or email

    • Payment-related information processed by third-party payment providers

    We do not knowingly collect unnecessary personal data.

    2. How Information Is Used

    Information collected is used solely to:

    • Respond to inquiries and service requests

    • Deliver diagnostic and analytical services

    • Communicate findings and recommendations

    • Process payments and issue refunds when applicable

    • Comply with legal and contractual obligations

    We do not use client data for marketing, profiling, or resale.

    3. Data Handling and Security

    Client data is transferred to and analyzed on a dedicated offline analysis system. Data is used only for the purpose of completing the agreed engagement.

    All customer-provided data, including packet captures and related materials, is securely deleted immediately after project completion unless otherwise agreed in writing.

    For engagements involving protected, sensitive, or regulated data, customer data may be stored on encrypted removable media for the duration of the analysis when requested or required. Upon project completion or upon written request by the customer, all data will be securely deleted from the removable media, and the removable media will be permanently destroyed.

    Data handling, deletion, and media destruction practices are aligned with generally accepted industry standards for secure data handling.

    4. Data Sharing and Disclosure

    Cytek Services LLC does not sell, rent, or share client data with third parties except:

    • When required to process payments through secure third-party payment processors

    • When required by law or legal process

    Third-party providers receive only the minimum information necessary to perform their function

    5. Data Retention

    Data is retained only for the duration necessary to complete the engagement and deliver findings. No long-term storage of client data is performed unless explicitly agreed in writing.

    6. Cookies and Tracking

    Our website may use basic cookies or similar technologies required for site functionality. We do not use invasive tracking, behavioral advertising, or third-party marketing analytics.

    7. Your Rights

    Depending on your jurisdiction, you may have the right to:

    • Request access to information we hold about you

    • Request correction of inaccurate information

    • Request deletion of personal data, subject to legal and contractual obligations

    Requests can be submitted using the contact information below.

    8. External Links

    Our website may contain links to third-party sites. Cytek Services LLC is not responsible for the privacy practices or content of external websites.

    9. Changes to This Policy

    This Privacy Policy may be updated from time to time. Updates will be reflected by revising the effective date at the top of this page.

    10. Contact Information

    If you have questions about this Privacy Policy or how your information is handled, please contact:

    Cytek Services LLC
    Texas, United States
    Email: [email protected]

    Terms of Service

    Effective Date: 06/01/2025

    1. Scope of Services

    Cytek Services LLC provides diagnostic, analytical, and advisory services related to network traffic, endpoint behavior, and security controls. Services are investigative in nature and do not constitute managed IT, continuous monitoring, or guaranteed remediation.

    2. Client Responsibilities

    Clients are responsible for:

    • Providing accurate and complete data required for analysis

    • Ensuring they have authorization to share packet captures and system data

    • Implementing recommendations at their discretion

    3. Payment Terms

    All services require payment in advance. Work does not begin until payment is received and confirmed.

    4. Data Handling and Confidentiality

    Client data is transferred to and analyzed on a dedicated offline analysis system. Data is used solely for the purpose of completing the agreed engagement and is not reused, shared, or disclosed to third parties.

    All customer-provided data, including packet captures and related materials, is securely deleted immediately after project completion unless otherwise agreed in writing. Temporary files and analysis artifacts are removed as part of the completion process.

    For engagements involving protected, sensitive, or regulated data, customer data may be stored on encrypted removable media for the duration of the analysis when requested or required. Upon project completion or upon written request by the customer, all data will be securely deleted from the removable media, and the removable media will be permanently destroyed.

    Data handling, deletion, and media destruction practices are aligned with generally accepted industry standards for secure data handling.

    5. No Guarantee of Outcome

    While best practices and professional judgment are applied, Cytek Services LLC does not guarantee specific outcomes, fixes, or performance improvements. Findings are based on the data provided.

    6. Limitation of Liability

    To the maximum extent permitted by law, Cytek Services LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of its services or reports.

    7. Intellectual Property

    Analysis reports and findings are provided for the client’s internal use. Packet Analysis Lab retains ownership of methodologies, templates, and analytical processes.

    8. Governing Law

    These terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

    These Terms of Service apply to all engagements with Cytek Services LLC unless otherwise agreed in writing.

    Security Diagnostics

    Analysis of firewall and VPN behavior to identify blocked traffic, policy conflicts, inspection issues, and unintended enforcement.

    Get Diagnostics

    Endpoint Diagnostics

    System level analysis of endpoint and application behavior to identify performance issues, stability problems, authentication failures, and security control interference.

    Get Diagnostics

    Network Diagnostics

    Root cause analysis of network connectivity, latency, packet loss, and protocol behavior through traffic inspection and packet capture analysis.

    Get Diagnostics